- Supporting business partners and individual customers in using the systems offered by the company
- Supporting creators in running crowdfunding campaigns and other projects on the platform
- Responding to messages from platform users
- Ensuring the quality of communication and a positive experience for platform users
- Reporting user needs in relation to the platform and its functionality
- Cooperating with other departments of the company to optimize customer service processes
- Ensuring the quality of data in the CRM system
Support Specialist with Chinese
Your responsibilities:
Our requirements:
- Minimum two years of experience in customer service
- Very good command of spoken and written English (C1 level)
- Good command of Chinese (B2 level)
- Ability to quickly learn new tools and technological solutions
- Focus on cooperating with the customer
- Ability to communicate effectively
Nice to have:
- Experience in the technology or crowdfunding sector
What we offer:
- Hybrid work model – the option to work remotely for up to 5 days a month
- Co-create one of the fastest-growing crowdfunding platforms in the world – be part of an innovative project!
- Office located in the city center – an excellent location supporting work-life balance
- Attractive benefits – private medical care, cafeteria, fresh fruit in the office
- No dress code – work in what you feel comfortable in
- Integration meetings – shared activities that strengthen the team and foster a positive atmosphere
- Chill zone – relaxation area with board games, Xbox, and stretching zone, perfect for recharging during breaks
Benefits
LuxMed health care package
MultiSport card
Extensive benefits system
Fresh fruit days at the office
Chill out area with Xbox and foosball
Board game rental
Flexible working hours
Team building events
